TQM Process

Overview

Overview

TQM (Total Quality Management) Process - CIARA Total Quality Management is automated and connects all departments. CIARA QMS (Quality Management System) can connect each phase in a product's development lifecycle with every department in a company. This gives everyone an opportunity to provide feedback. Automated routing, with escalation, ensures the rapid responses to inputs needed from other departments. By building quality into products as opposed to forcing QA to bear the burden of the responsibility, everyone wins, engineering, regulatory, QA, manufacturing, sales and marketing.

We believe in to be proactive and not reactive with regards to customer perception. To achieve this, we solicit customer feedback quarterly utilizing our in-house customer assessment tool. This instrument reviews past performance, quality and responsiveness to ascertain how we are doing in our customer’s eyes. After all, our customer’s opinion is a true assessment of our TQM.