Hardware Support
24/7/365 Support
The Support You Want When You Need IT Most
CIARA offers a sharper level of technical support 24/7/365, because you can never be offline. We understand that your critical and non-critical IT infrastructure is necessary to keep your business going and that any interruption is a loss of time, profitability and customers.
Our services include on-site service, depot repair services, contract based service agreements and ad-hoc repair services.
Our on-site technicians are certified by all of the major hardware and software vendors; you can feel at ease knowing that your IT equipment will be supported throughout its lifecycle. In addition, we provide comprehensive warranty and non-warranty maintenance support as well as maintain a large and secure global replacement parts inventory in order to ensure that we can effectively reduce the resolution times and increase the uptime of your IT infrastructure.
As part of our ISO 9001 certification requirements, our processes and methodologies for incident reporting and problem resolution are continuously refined and annually audited to ensure the quality and quickness of our services.
From small businesses to multinationals where the impact of an incident can amount to millions you can trust and count on CIARA’s technical support.
Choose CIARA Hardware Support to Reduce Costs
On-Site Certified
Technicians
Our technicians are certified by all of our major hardware vendors and are ready to respond.
Large Global Inventory
of Spare Parts
Store and manage your spare parts inventory for your systems to further minimize resolution time in the event of a hardware malfunction.
SLA-Backed
Response Times
The combination of on-site service technicians and our large inventory of spare parts render us capable of providing SLA-backed response times as fast as 15 minutes.
Maximum Business
Uptime
We can mitigate the risk of downtime linked to hardware malfunctions and maximize the availability of your IT infrastructure.